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Our Privacy Policy and

These are the policies we have in place for our services.

EXOKLEAN ENTERPRISE LLC Cleaning Privacy Policy.

 This Privacy Policy discloses the privacy management of your data for EXOKLEAN ENTERPRISE LLC Cleaning Service. Please read it carefully so that you fully understand how we collect, use and disclose the personal information which was gathered by this website. By using this Site, you fully declare your acceptance of this Privacy Policy. In case you don’t accept these Terms, please do not use our Site. The continuation of using this website means that you agree to the changes made by EXOKLEAN ENTERPRISE LLC Cleaning Service at any time.

Personal. EXOKLEAN ENTERPRISE LLC Cleaning Service is the sole owner of the data gathered on this website. We receive and store any data that you submit voluntarily on our website, and this includes but not limited to, your full first and last name, mailing address, telephone number, electronic mail, credit card information, etc. This contact information may be used to communicate with you if necessary, with respect to services and transactions. We will not share your data with any third party outside of our business. Only if you ask us not to, we may contact you via email in the future to let you know about discounts, offers or new changes to this Privacy Policy. Users have the privilege not to give his/her personal data, except that it may prevent them from obtaining the certain Site related activities.

Other Information. Our website provider may collect and store certain types of information in case you interact with our website. When registered and posting, we record the IP address that the post originated from, the browser, the Internet Service providers and other similar information. What do we use your data for? Any data collected from you may be used in one of the following ways: To improve customer service- your information and feedback helps us to more effectively respond to your requests and support needs; To personalize your experience- your information helps us to better respond to your personal needs; To process payments (e.g. Receipts, reminders, etc.)

Do we use Cookies? Yes. Our Site may use “cookies” small files that a site or its service provider will transfer to your computer’s hard drive through your Web browser (if you allow). This will help the Site to recognize your browser and save your preferences for a future visit and gather the information about site traffic and interaction so we can offer better site experiences and tools in the future.

Security. We implement a variety of security measures to keep your personal information safe. When you submit sensitive data using our website, it is protected both online and offline. Sensitive and private data exchange between the Site and its Users will be managed by a SSL secured communication channel and is encrypted with digital signatures.

Sharing. We do not disclose, trade or otherwise transfer to outside parties your personal information. This does not include trusted third parties, our partners, who assist us in operating our site, servicing you and so on and who agree to keep your personal information confidential and secure. We may also release your information in case it enforces our site policies, protects ours or other rights, or complies with the law.

Changes to our Privacy Policy. Our Privacy Policy may vary from time to time and EXOKLEAN ENTERPRISE LLC Cleaning Service Inc. reserve a full right to update, change or modify it at any time. If we decide to change our web site Privacy Policy, we will post those updates and changes on this page. We encourage all Users to frequently check this page.

Your Consent. By using EXOKLEAN ENTERPRISE LLC Cleaning Service Inc website you fully consent to our Privacy Policy.

EXOKLEAN ENTERPRISE LLC Cleaning Terms & Conditions.


  1. Recitals


The purpose of this agreement is to state the terms and conditions under which EXOKLEAN ENTERPRISE LLC Cleaning (the “Company”) will provide cleaning services to you (the “Client”). 

  1. Binding Agreement


2.1 These Terms and Conditions constitute a binding and enforceable agreement between the  Company and the Client. 

2.2 By use of the Company’s services, including placing an order for services by telephone,  email or website form, the Client expressly agrees to and accepts these Terms and Conditions. 

2.3 The Company may make changes at any time to these Terms and Conditions. Any  modifications to these Terms and Conditions will be effective upon posting. You should  periodically re-check these Terms and Conditions to apprise yourself of any modification, revision  or update. Your continued use of the Company’s services following posting of any revised Terms  and Conditions will constitute acceptance of the modifications and/or revisions. 

2.4 In the event of conflict, these Terms and Conditions shall prevail over any other terms of  business or purchase conditions put forward by the Client, unless otherwise agreed in writing. 

  1. Services

3.1 If you have selected to receive cleaning services on an hourly basis, by any means other  than by an in-person inspection in advance, the following terms apply: 

(a) The minimum purchase is 3 hours; 

(b) The number of cleaners attending your premises to perform cleaning services may vary but this does not affect the initial quoted price, nor will it affect the cleaning time booked; 

(c) The cleaning services will only be provided for the amount of time you have  purchased; 

(d) Factors such as current condition of the premises, number of rooms, bathrooms, WCs, shower rooms, etc. may mean that the services will not be completed within the time period you have purchased; 

(e) The Company makes no warranty that the time allowed for the cleaning services will be sufficient for the job to be completed, but only that the time allowed for is the estimated time required for a typical job of the same general specification 

indicated in a standard dwelling of a similar size shown in the pricing to be completed. 

3.2 If you have purchased the Company’s Deep Cleaning, Move in/Move out Cleaning, Post Renovation Cleaning, or Post Construction cleaning services, the prices you have been quoted are based on the assumption that the premises are in a reasonable state with no obstructions, heavy materials or construction equipment and the services can be readily provided. If the Company determines in its sole discretion that the premises is not in such condition, then the price quote that was provided will not apply, and the Company reserves the right to not provide services.  

3.3 The Client must provide running water, electricity, sufficient lighting and heat/air conditioning, depending on weather conditions, at the premises where the services take place as is necessary to reasonably conduct the cleaning services. 

3.4 The Company reserves the right not to continue with the job if, on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. The Company will also not continue with the job if water or power is not available or if there is interference in the work from the Client or any other person. In the event this clause applies, and a deposit has not been obtained from the Client in advance, a cancellation fee of 20% of the total cost will be charged to the Client. No refund will be provided if this clause applies, and a deposit has been obtained in advance from the Client. 

  1. Client’s Obligations


4.1 The Client acknowledges that it is solely liable for: 

(a) Ensuring the Company has unimpeded access to the premises in order to perform cleaning services on the agreed date for the full length of time of the cleaning services; 

(b) Providing instructions regarding the deactivation/activation of any alarm systems or home systems. 

(c) Ensuring that any dogs or other pets at the premises are adequately restrained while the services are being performed so as not to interfere with the cleaning services, which Client expressly acknowledges and represents that it shall be responsible for any injuries or damages arising from any dogs or other pets that are at the premises while cleaning services are performed. 

(d) Providing the Company with full, clear and explicit instructions in detail of what areas the Client wants cleaned; 

(e) Informing the Company of any areas which are not to be cleaned or require special cleaning instructions. 

  1. Payment Terms


5.1 All work carried out by the Company at your request, whether experimental or otherwise, will be charged accordingly. Any work undertaken by the Company on behalf of the Client is carried out on the basis that the Client has fully approved such work whether we have received an official order providing there is evidence of written or verbal confirmation to proceed, including letter, facsimile, phone message, text and/or email correspondence between the parties. 

5.2 Any price quote provided by the Company prior to the provision of services is for estimate purposes only and is subject to modification based on the scope of the services provided, the hours expended, and the number of Company personnel engaged. 

5.3 Client hereby authorizes the Company to charge to the credit card of the Client all amounts due and owing for services rendered by the Company. The Client hereby waives any right to assert a charge-back for any amounts charged by the Company to the Client’s credit card. If, for any reason, the Company does not recover payment from the Client’s credit card bank, the Client agrees to remit payment to the Company within 48 hours to cover the original amounts owed plus any charges incurred by the Company. 

  1. Refunds


6.1 No refunds will be provided once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect of the services provided by the Company, they must notify the Company within twenty-four (24) hours and corrective action will be taken. 

6.2 Refunds will be issued only if the Company’s services were cancelled twenty-four (24) hours prior to the start of the cleaning session and a payment has already been received by the Company. 

6.3 If the Client has booked weekly, bi-weekly, monthly or any other regular cleaning service  and has received a discount for the services (discount granted at the discretion of the Company  and based on the frequency of the services booked), and subsequently cancels the next scheduled  appointment, then the Company reserves the right to cancel the discount provided to the already  provided services and charge the full rate that would be applicable to the services that were  provided. 

  1. Materials and Supplies 

7.1 The Company will furnish all materials and equipment necessary to perform cleaning services. 

7.2 If the Client requires the Company to use the Client’s materials or equipment, all items must be safe to use, in full working condition and must not require any special skills, knowledge or expertise to be used for the purpose of cleaning. 

7.3 The Company will not use any materials or equipment that requires special instructions to use or operate.

7.4 If the Company utilizes materials or equipment provided by the Client, then the Client will indemnify and hold harmless the Company from any damages of any kind arising from such use. The Client further agrees that the Company will not be liable to the Client for any damages that may arise from the use or operation of any materials or equipment that is furnished by the Client. 

  1. Waiver of Liability 


  1. Indemnification


9.1 The Client agrees to indemnify and hold harmless the Company, its subsidiaries, affiliates,  officers, agents, and representatives, and its and their officers and employees, from and against  any and all damages, liabilities, actions, causes of action, suits, claims, demands, losses, costs and  expenses (including, without limitation, reasonable attorneys’ fees and disbursements and court  costs) arising from or in connection with the cleaning services provided by the Company; your  violation of these Terms and Conditions or any other agreement with the Company, or your  violation of any rights of any third party. 

  1. Miscellaneous


10.1 The validity, construction, interpretation, and effect of these Terms and Conditions and any other agreements contemplated or referenced herein shall be governed by the laws of the United States of America and the State of New York, without regard to principles of choice of laws. Each of the parties hereto hereby consents that any action or proceeding arising out of or relating to these Terms and Conditions or the arrangement described herein shall be commenced and maintained exclusively in the Supreme Court of the State of New York, in and for the county of New York. 

10.2 If any provision of these Terms and Conditions shall be deemed invalid or unenforceable as written (an “Invalid Term”), it shall be construed, to the greatest extent possible, in a manner that shall render it valid and enforceable, and any limitations on the scope or duration of any such provision necessary to make it valid and enforceable shall be deemed to be part thereof. If any 

Invalid Term cannot be modified as stated in the preceding sentence, such Invalid Term shall be severed from these Terms and Conditions and all other terms and provisions shall remain in full force and effect.

10.3 The failure of the Company to insist upon strict adherence to any term or provision of these Terms and Conditions on any occasion shall not be considered a waiver thereof or deprive the Company of the right thereafter to insist upon strict adherence to that term or provision or any other term or provision of these Terms and Conditions.

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